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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Derek Jones

March 23, 2026

5  out of  5
rating by Derek Jones
"Absolutely phenomenal staff here! I had the pleasure of doing my policy review with Crystal today and she was very professional and kind! She answered any question I had and kept us laughing during the entire visit. I highly recommend using them for all your insurance needs!"
We responded:
"Derek, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Shalimar Mathis’s Team—we are always here to help!"
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elizabeth whitmore

March 22, 2026

5  out of  5
rating by elizabeth whitmore
"Everything was quick and easy. My questions were answered, all in all it was great service."
We responded:
"Thank you so much for the 5-star rating, elizabeth! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Sharon Cox

March 7, 2026

5  out of  5
rating by Sharon Cox
"I had an insurance issue to be solved because of an improperly handled car sale (through person to person sale). Thanks to Crystal and Parker's energetic help, this was solved and SO MUCH appreciared. I felt lost before they straightened it out. Thank you both!"
We responded:
"Thanks Sharon, and thank you for being understanding of time off for family on a holiday, we appreciate it so much!"
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alejo britos

March 2, 2026

5  out of  5
rating by alejo britos
"Great Service! Crystal really took care of my questions!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Patricia Vanaman

February 17, 2026

5  out of  5
rating by Patricia Vanaman
"Shalimar and her team have always been hepful and responsive. I'm very pleased . All questions during review answered completely and professionally during review of coverages."
We responded:
"Thanks Patricia!! Your kind words mean the world to us!"
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Dwayne Parker

February 11, 2026

3  out of  5
rating by Dwayne Parker
"I was advised about Life Insurance and some of it befits and con’s, but at the current moment, I think it wouldn’t be my top priority (reasons I rather not discuss). But, the State Farm agent and I had a good informative conversation. But my main concern is my car insurance."
We responded:
"Dwayne, thank you for your review. We appreciate your honest feedback and are glad to know that you had a satisfactory experience with us here on State Farm Agent Shalimar Mathis’s Team. If there is anything specific we can do to make your next experience a 5-star one, please do not hesitate to let us know."
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Whitney D

February 10, 2026

5  out of  5
rating by Whitney D
"Crystal Walker did an amazing job explaining my auto policy changes. I highly recommend using State Farm for your insurance needs."
We responded:
"Wow, thank you for the 5-star review! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Leah

February 4, 2026

5  out of  5
rating by Leah
"Working with State Farm is such a great experience! Crystal Walker, my auto insurance rep, is very helpful & answers all my policy questions. I highly recommend Shalimar Norris’s office!"
We responded:
"We appreciate your review, Leah. We are so happy that you had such a wonderful experience with our team at Shalimar (Norris) Mathis here in Lexington! "
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Alexus P

February 3, 2026

5  out of  5
rating by Alexus P
"Crystal was very knowledgeable and attentive during our renewal phone call this morning! She explained everything thoroughly and answered every question I had in depth."
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Larry Guttman

January 30, 2026

5  out of  5
rating by Larry Guttman
"Parker was helpful patient and professional. I appreciated his help very much and would recommend this agency to anyone!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Shalimar Mathis’s Team! We deeply appreciate your kind words here in Lexington . "
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M C

January 21, 2026

5  out of  5
rating by M C
"Crystal was very helpful and patient in explaining the different options available! Very clear and considerate"
We responded:
"M, thank you for your wonderful review of State Farm Agent Shalimar Mathis’s Team! M, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Shalimar Mathis’s Team! "
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Carolyn J. Price

January 16, 2026

5  out of  5
rating by Carolyn J. Price
"Crystal Walker at this location is a gem! I have used her for my personal access to my accounts and adding on services since she started. Her patience with my request and ATTITUDE exceeds what most aren't willing to accommodate because I can be a handful dealing with the pressures that life is giving me, but she handles me with care and grace and brings me down when it seems the heaviest. She is willing to explain on the behalf of others and State Farm, handling tasks that aren't necessarily her job but taking them on anyway to make sure that she has my family's back especially my son's. I am truly grateful for her. She makes sure that my family has the coverage they need and anything that is not necessary she makes sure of that as well. She is a true asset to your team Shalimar as well as State Farm. I appreciate her and thank you all!!!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Shalimar Mathis’s Team! We deeply appreciate your kind words here in Lexington . "
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Keith Grupke

December 27, 2025

5  out of  5
rating by Keith Grupke
"I highly recommend working with Parker Richard; he took the time to review my current coverage, explained the options in plain language, and found me a new policy with BETTER protection for a significantly lower premium. Basically, Parker saved Christmas."
We responded:
"Thank you Keith! We’re so proud to have Parker, and thrilled to hear he provided you such great service, and love that he saved Christmas! Thanks for the 5 stars, we are so appreciative!"
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Rick E

December 23, 2025

4  out of  5
rating by Rick E
"Had a insurance checkup with Crystal yesterday. She answered all of our questions and actually went out of her way to find out some info she didny have and called this morning with the answers.Great Job"
We responded:
"Thanks Rick! We really appreciate your feedback!"
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dion cosby

December 16, 2025

5  out of  5
rating by dion cosby
"Parker Richards was awesome to get information from and he was very informative on options I had with State Farm and got me set up quick and easy!"
We responded:
"Thanks Dion! We really appreciate you sharing your experience, and giving us 5 stars, I agree, Parker’s really great! Please let us know if you need anything else!"
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Alissa Hale

December 4, 2025

5  out of  5
rating by Alissa Hale
"Everyone I’ve spoke to is so sweet and helpful. They are very detailed and make sure you know exactly what you are getting when you get coverage with them. Amazing people!"
We responded:
"Thank you Alissa! We are really appreciative of your kind words and for giving us 5 stars!"
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Stephen Duvall

November 19, 2025

5  out of  5
rating by Stephen Duvall
"I have had state farm for two years now, and Chelsea always provides a pleasant attitude and is tremendously helpful. I'm never disappointed. Thank you for all your help."
We responded:
"Thank you so much!"
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Marilyn Brown

November 14, 2025

5  out of  5
rating by Marilyn Brown
"Worked with Parker on my insurance needs! He was very helpful and patient! I would recommend him to anyone!"
We responded:
"I’m so glad to hear Parker took great care of you! Thank you so much the 5 stars!!!"
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Pearl Davis

November 10, 2025

5  out of  5
rating by Pearl Davis
"Thank you to state farm for being considerate, friendly, and for the price and coverage. Thank you again."
We responded:
"Thank you so much for leaving such a kind review! I'm so glad you had a great experience!"
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Chris Eskridge

November 8, 2025

5  out of  5
rating by Chris Eskridge
"Crystal what's great courteous and understanding and helpful she took her time to find the best policy for me"
We responded:
"Thanks for sharing Chris, I agree, Crystal is great! We really appreciate you taking the time to give us a review!"
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Kevin

October 31, 2025

5  out of  5
rating by Kevin
"Working with Liz at State farm has been the best experience I've had getting car insurance! She was kind, patient, knowledgeable and even took the time to remind me a week later about enrollment. I know that may seem pushy, but it really wasn't. I had a lot going on, and the rates she offered me were too good to pass up. I just could not do it at the time. She was able to get my deductible down to a reasonable amount, and include my lady in a discount. I really appreciate the time and effort Liz put into this process, and recommend anyone looking for auto insurance to give Shalimar State farm a shout!"
We responded:
"Thank you for sharing Kevin! I’m so glad Liz was such a huge help, we appreciate your business so much, and thank you for the 5 stars!"
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Donetta Harris

October 17, 2025

5  out of  5
rating by Donetta Harris
"Crystal Walker is amazing she walked me through the policy step by step made sure I understood each and every little thing. I have 3 policies with her. If you are in need of insurance , be sure to ask for her , she's Amazing!"
We responded:
"Crystal really is the best! Thank you for trusting us with your policies, we appreciate you sharing your experience and taking the time to leave 5 stars!"
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danielle ducker

October 17, 2025

5  out of  5
rating by danielle ducker
"Great Experience and fair pricing. I just purchased a 6 month policy for State Farm and was pleased with the affordable pricing and even more so with the personal attention I received from (Liz) Elizabeth. She reached out to me after seeing I was exploring options for a new carrier and right from the start. Will recommend StateFram and Liz to all."
We responded:
"Thanks Danielle! I am also pretty fond of Liz, and proud she took such great care of you!!! We really appreciate the kind words, the 5 stars, and your business! We look forward to serving you for many years to come!"
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Daniel Case

October 6, 2025

5  out of  5
rating by Daniel Case
"Just had my annual policy review with Crystal. She did an in-depth review of my home and auto policies. Shalimar Norris' office is definitely customer service oriented. They are wonderful people."
We responded:
"Thanks Daniel! We appreciate you so much, I’m so glad you had such a wonderful experience with Crystal!"
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Hannah-Marissa Williams

October 2, 2025

5  out of  5
rating by Hannah-Marissa Williams
"I worked with Elizabeth to swap over my renters and car insurance. She was an absolute dream to work with. She explained all the coverages I was getting, took her time walking me through the new policy, and was so helpful with all of my questions! I highly recommend reaching out to her!"
We responded:
"Thanks Hannah! I’m so glad you got the help you needed, and Elizabeth made it such a smooth process! We appreciate you taking the time to share, and the 5 stars so very much!"