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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Kevin Entrekin

May 20, 2023

5  out of  5 rating by Kevin Entrekin
"Joseph did awesome he worked with me to get all the coverage I wanted. Chelsea always greets you with a smile and answer all your questions. Shailmar will look up all the discounts and really help you save money."

Alexa Weissenberg

May 17, 2023

5  out of  5 rating by Alexa Weissenberg
"Shalimar Norris State Farm has been the easiest, friendliest insurance team I have ever worked with. Brooke took her time helping me understand coverages and got me great deals. She always checks in on me and has walked me through every step! You’re family with them."

Paul Marksbury

May 16, 2023

5  out of  5 rating by Paul Marksbury
"Chelsea is the best person to work with. Between her knowledge of everything and her personality she makes everything better in your office"

Linda Nichols

May 16, 2023

5  out of  5 rating by Linda Nichols
"For quite a while I had considered researching my insurance options since I had been with the same company for many years. I hate dealing with making changes to my insurance because it seems overwhelming so I just kept putting it off. When I did call State Farm I was so impressed with the professional image Joseph provided. Our conversations put me at ease with the process. I never felt pressured by him. He evaluated my current insurance and carefully compared the policies that State Farm offered. I was then able to make an educated decision and felt good about that. He guided me to choose options for vehicle and home owners and I was able to SAVE money in the process. Thank you so much Joseph for your patience and attention to my specific insurance needs. Linda Nichols"

Cynthia S

May 15, 2023

5  out of  5 rating by Cynthia S
"I am very pleased with the customer service at this location as well as the assistance by agent Joseph Nichols. He took the time to speak to me about various policies, went over details and answered all of my questions. I appreciate the time and patience and will continue being a customer of theirs for all of my insurance needs."

Janet Litteral

May 3, 2023

5  out of  5 rating by Janet Litteral
"Spoke to Joseph Nichols. He answered all my questions and was very easy to talk with. Excellent service! Thank you Joseph!!!"


March 29, 2023

5  out of  5 rating by robgt3
"Super easy to work with"

garry lacey

March 15, 2023

1  out of  5 rating by garry lacey
"We originally got a auto and renters policy about 6 months ago from Chelsea and even Emily i explained we had all of our stuff in our basement and if would leak every so often.Well couple months ago when we had that historic rain fall we had about 3inches of water come in through the foundation, we loss alot. When I turned in my policy claim I was denied because it was what they called "earth water". And unless it was a busted pipe they couldn't help me. Even Shalimar was unhelpful and they acted like " oh well". Check your policy and I would recommend these guys to anyone. They said if I had a clause called Backup of Sewer and Drains which KY doesn't offer then it would be covered. Well why not say that in the first place they are supposed to know this. Even after Shalimar admitted they were wrong they wouldn't even reimburse the money we put on the useless policy. SO DO YOUR HOMEWORK FOLKS AND STAY AWAY FROM THIS PLACE"

Jay McCoy

February 1, 2023

5  out of  5 rating by Jay McCoy
"Excellent service and fantastic insurance. Joseph was great!"

Talese Odom

January 14, 2023

5  out of  5 rating by Talese Odom
"Chelsea is the sweetest, love her!"

Diarra N.

January 14, 2023

5  out of  5 rating by Diarra N.
"Chealea is the best!"

ADV Hamied

January 13, 2023

5  out of  5 rating by ADV Hamied
"Chelsea was very kind, and communicative"

will maslin

January 13, 2023

5  out of  5 rating by will maslin
"chelsea is amazing and was so kind"

Arwen Careaga

January 12, 2023

5  out of  5 rating by Arwen Careaga
"Joseph was so kind and helpful during the process of my inquiry - I was pleasantly surprised to find that going with State Farm would save me money over the insurance I've had for years!"

Laura Nichols Stanley

January 12, 2023

5  out of  5 rating by Laura Nichols Stanley
"I worked with Joseph, he was wonderful to work with, was very patient, helpful, and explained everything very well. He also was able to get us even more coverage than we currently had for a smaller price! Definitely would recommend him and State Farm!"

Anthony Nesbitt

November 30, 2022

5  out of  5 rating by Anthony Nesbitt
"Great to work with....easy process and excellent customer service"

vicki Lawrence

September 8, 2022

5  out of  5 rating by vicki Lawrence
"I recently switched from Trexis insurance to State Farm, saving me $70 a month!! I talked w Devin Farmer & he was an absolute joy to deal with! I have put off making this call for months bc of how anxiety producing it can be to deal w these things but Devin made it easy & dare i say even enjoyable? Such a nice young man that took his time w me & made me feel like my concerns were important to him! I will b a fan from now on! I did business w my last agent for approximately 30 yrs until i guess he lost interest in doing his so happy that i found this young man & im confident that im in good hands now w someone that actually cares! Thank u Devin!"
Profile photo of Michelle Bihn

Michelle Bihn

September 2, 2022

5  out of  5 rating by Michelle Bihn
"Emily was awesome today. She was upfront and very willing to help if she could get me a better quote on car insurance. I am already glad I switched to Statefarm!"

Alexandra & Elvis Escalante

July 11, 2022

5  out of  5 rating by Alexandra & Elvis Escalante
"Emily was very patient and understanding. She answered all of my questions and helped me to find a better rate. I definitely recommend her."


June 7, 2022

5  out of  5 rating by RobQ3769
"Switched from Geico to State Farm and I saved 500 dollars a year. The customer service from Devin is extremely professional and very responsive. I highly recommend them to anyone looking for great coverage and exceptional customer service. Thanks for everything guys you rock"

Sharon Monroe

May 31, 2022

5  out of  5 rating by Sharon Monroe
"Great team work I had fallen ill and few family issues. Yet I was unable to afford the insurance but yet they help me to be able to afford it with this family oriented business I would give 10 stars if I could thank you again team state farm"

Johnna Mealing

May 20, 2022

5  out of  5 rating by Johnna Mealing
"Emily was great!"

Hannah Waugh

April 29, 2022

5  out of  5 rating by Hannah Waugh
"I had a wonderful experience! I now have 4x the coverage I had with my old auto policy in addition to renters insurance. I wish I had reached out sooner. Thank you!!"

Angelia Peavler

April 29, 2022

5  out of  5 rating by Angelia Peavler
"My experience was great! Devin Farmer helped me out to the best he could with two auto insurance and I even changed by house over with them too! Very good deal, I am now saving hundreds! Also, Devon was really respectful, and communicative to help me best meet my needs. Thank you Devin for the help!"

Jon Ratliff

March 19, 2022

5  out of  5 rating by Jon Ratliff
"Great service, great rates!"