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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chelsea Hunter

July 2, 2026

5  out of  5
rating by Chelsea Hunter
"Wow so great! I can now die in peace 😇"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Adam Nottingham

June 24, 2026

5  out of  5
rating by Adam Nottingham
"Good insurance company, cheapest home insurance too"
We responded:
"Thank you for taking the time to leave such a great review, Adam. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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T S (Tony S.)

June 18, 2026

5  out of  5
rating by T S (Tony S.)
"extreamly easy to work with! 10/10 recommend her!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Shalimar Mathis’s Team! We deeply appreciate your kind words here in Lexington . "
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Alfredo S

June 12, 2026

5  out of  5
rating by Alfredo S
"The agent Parker Richards was one of the most helpful and friendly representatives I have spoken to in the past. He made sure if I had any questions or concerns he could assist me."
We responded:
"Wow, thank you for the 5-star review, Alfredo! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Dominic M

June 2, 2026

5  out of  5
rating by Dominic M
"Shalimar and her team do a great job as always. I appreciate them reaching out and letting me know when I get a discount and always being there when I need help. Crystal was a pleasure being very helpful at every step."
We responded:
"Thanks so much for the fantastic rating, Dominic! We are so glad you had a positive experience with us here on State Farm Agent Shalimar Mathis’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Dylan Jeffery

June 1, 2026

5  out of  5
rating by Dylan Jeffery
"Shalimar and her staff are always very attentive and available for any spur of the moment needs! Crystal was especially great keeping me up to date with my coverage! Thanks so much you guys!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Lexington to know that you had such a wonderful experience with us here on State Farm Agent Shalimar Mathis’s Team."
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Danisha Hamilton

May 29, 2026

5  out of  5
rating by Danisha Hamilton
"I have been with this particular State Farm for six years. The staff is nice, pleasurable to speak with, and overall very helpful! Would recommend to anyone!!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Shalimar Mathis’s Team. "
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Kyle Collins

May 29, 2026

5  out of  5
rating by Kyle Collins
"Very friendly and great prices! I used the roadside assistance in winter and it worked well."
We responded:
"Thanks so much for the amazing review, Kyle! We really appreciate your support here in Lexington . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Niesha Felder

May 15, 2026

5  out of  5
rating by Niesha Felder
"I had my policy review with Crystal this week! She was very helpful and provided detailed information about my policies. She answered any questions that I had, and gave great recommendations! The staff overall is amazing!"
We responded:
"Niesha, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Shalimar Mathis’s Team here in our Lexington office. "
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Allyn Stewart

April 15, 2026

5  out of  5
rating by Allyn Stewart
"Nikki Graves at this location is fantastic! She will do everything she can to make sure that your coverage is where it should for your lifestyle. Protection of your livelihood is her number one priority and you tell! Thank you Nikki!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Shalimar Mathis’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Lexington ."
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Down With The Davis

April 15, 2026

5  out of  5
rating by Down With The Davis
"Everyone I’ve spoke to is so helpful. They are very detailed and make sure you know exactly what you are getting when you get coverage with them. Amazing people!"
We responded:
"Thank you for the amazing review, Down! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Beverly Robinson

March 30, 2026

5  out of  5
rating by Beverly Robinson
"My conversation with Crystal was very pleasant. She was precise in her explanations and made me feel at ease asking questions."
We responded:
"Beverly, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Shalimar Mathis’s Team—we are always here to help!"
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Derek Jones

March 23, 2026

5  out of  5
rating by Derek Jones
"Absolutely phenomenal staff here! I had the pleasure of doing my policy review with Crystal today and she was very professional and kind! She answered any question I had and kept us laughing during the entire visit. I highly recommend using them for all your insurance needs!"
We responded:
"Derek, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Shalimar Mathis’s Team—we are always here to help!"
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elizabeth whitmore

March 22, 2026

5  out of  5
rating by elizabeth whitmore
"Everything was quick and easy. My questions were answered, all in all it was great service."
We responded:
"Thank you so much for the 5-star rating, elizabeth! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Sharon Cox

March 7, 2026

5  out of  5
rating by Sharon Cox
"I had an insurance issue to be solved because of an improperly handled car sale (through person to person sale). Thanks to Crystal and Parker's energetic help, this was solved and SO MUCH appreciared. I felt lost before they straightened it out. Thank you both!"
We responded:
"Thanks Sharon, and thank you for being understanding of time off for family on a holiday, we appreciate it so much!"
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alejo britos

March 2, 2026

5  out of  5
rating by alejo britos
"Great Service! Crystal really took care of my questions!"
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Patricia Vanaman

February 17, 2026

5  out of  5
rating by Patricia Vanaman
"Shalimar and her team have always been hepful and responsive.
I'm very pleased . All questions during review answered completely and professionally during review of coverages."
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Dwayne Parker

February 11, 2026

3  out of  5
rating by Dwayne Parker
"I was advised about Life Insurance and some of it befits and con’s, but at the current moment, I think it wouldn’t be my top priority (reasons I rather not discuss). But, the State Farm agent and I had a good informative conversation. But my main concern is my car insurance."
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Whitney D

February 10, 2026

5  out of  5
rating by Whitney D
"Crystal Walker did an amazing job explaining my auto policy changes. I highly recommend using State Farm for your insurance needs."
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Leah

February 4, 2026

5  out of  5
rating by Leah
"Working with State Farm is such a great experience! Crystal Walker, my auto insurance rep, is very helpful & answers all my policy questions. I highly recommend Shalimar Norris’s office!"
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Alexus P

February 3, 2026

5  out of  5
rating by Alexus P
"Crystal was very knowledgeable and attentive during our renewal phone call this morning! She explained everything thoroughly and answered every question I had in depth."
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Larry Guttman

January 30, 2026

5  out of  5
rating by Larry Guttman
"Parker was helpful patient and professional. I appreciated his help very much and would recommend this agency to anyone!"
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M C

January 21, 2026

5  out of  5
rating by M C
"Crystal was very helpful and patient in explaining the different options available! Very clear and considerate"
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Carolyn J. Price

January 16, 2026

5  out of  5
rating by Carolyn J. Price
"Crystal Walker at this location is a gem! I have used her for my personal access to my accounts and adding on services since she started. Her patience with my request and ATTITUDE exceeds what most aren't willing to accommodate because I can be a handful dealing with the pressures that life is giving me, but she handles me with care and grace and brings me down when it seems the heaviest. She is willing to explain on the behalf of others and State Farm, handling tasks that aren't necessarily her job but taking them on anyway to make sure that she has my family's back especially my son's. I am truly grateful for her. She makes sure that my family has the coverage they need and anything that is not necessary she makes sure of that as well. She is a true asset to your team Shalimar as well as State Farm. I appreciate her and thank you all!!!"
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Keith Grupke

December 27, 2025

5  out of  5
rating by Keith Grupke
"I highly recommend working with Parker Richard; he took the time to review my current coverage, explained the options in plain language, and found me a new policy with BETTER protection for a significantly lower premium. Basically, Parker saved Christmas."