State Farm® Insurance Agent Shalimar (Norris) Mathis
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Marvin Debruler
August 12, 2026
"Great insurance company!!!!! Every agent is always so nice and kind and they are very detailed and informative. Very easy to work with and answer any and every question you have for them. Very considerate of their customers."
Juju
August 4, 2026
"Crystal has took care of me for almost a year now when I had a problem she got right on it for me I’ve had no headache working with her if your looking for someone to take care of all your problems with rental home, auto, life insurance she’s the girl you need in your corner"
"Juju, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
M J
July 9, 2026
"Crystal was so helpful in explaining my policies and answering my questions. I would highly recommend this insurance group! It feels like they really care about helping their clients."
"Thank you for the fantastic review, M! We are always here to help with your insurance needs here in Lexington . "
Chelsea Hunter
July 2, 2026
"Wow so great! I can now die in peace 😇"
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Adam Nottingham
June 24, 2026
"Good insurance company, cheapest home insurance too"
"Thank you for taking the time to leave such a great review, Adam. We strive for excellence in all things insurance and are grateful for your positive feedback. "
T S (Tony S.)
June 18, 2026
"extreamly easy to work with! 10/10 recommend her!"
"Thank you so much for the 5-star review of State Farm Agent Shalimar Mathis’s Team! We deeply appreciate your kind words here in Lexington . "
Alfredo S
June 12, 2026
"The agent Parker Richards was one of the most helpful and friendly representatives I have spoken to in the past. He made sure if I had any questions or concerns he could assist me."
"Wow, thank you for the 5-star review, Alfredo! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
Dominic M
June 2, 2026
"Shalimar and her team do a great job as always. I appreciate them reaching out and letting me know when I get a discount and always being there when I need help. Crystal was a pleasure being very helpful at every step."
"Thanks so much for the fantastic rating, Dominic! We are so glad you had a positive experience with us here on State Farm Agent Shalimar Mathis’s Team. If there is anything we can do for you in the future, just give us a shout! "
Dylan Jeffery
June 1, 2026
"Shalimar and her staff are always very attentive and available for any spur of the moment needs! Crystal was especially great keeping me up to date with my coverage! Thanks so much you guys!"
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Lexington to know that you had such a wonderful experience with us here on State Farm Agent Shalimar Mathis’s Team."
Danisha Hamilton
May 29, 2026
"I have been with this particular State Farm for six years. The staff is nice, pleasurable to speak with, and overall very helpful! Would recommend to anyone!!"
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Shalimar Mathis’s Team. "
Kyle Collins
May 29, 2026
"Very friendly and great prices! I used the roadside assistance in winter and it worked well."
"Thanks so much for the amazing review, Kyle! We really appreciate your support here in Lexington . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Niesha Felder
May 15, 2026
"I had my policy review with Crystal this week! She was very helpful and provided detailed information about my policies. She answered any questions that I had, and gave great recommendations! The staff overall is amazing!"
"Niesha, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Shalimar Mathis’s Team here in our Lexington office. "
Allyn Stewart
April 15, 2026
"Nikki Graves at this location is fantastic! She will do everything she can to make sure that your coverage is where it should for your lifestyle. Protection of your livelihood is her number one priority and you tell! Thank you Nikki!"
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Shalimar Mathis’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Lexington ."
Down With The Davis
April 15, 2026
"Everyone I’ve spoke to is so helpful. They are very detailed and make sure you know exactly what you are getting when you get coverage with them. Amazing people!"
"Thank you for the amazing review, Down! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Beverly Robinson
March 30, 2026
"My conversation with Crystal was very pleasant. She was precise in her explanations and made me feel at ease asking questions."
"Beverly, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Shalimar Mathis’s Team—we are always here to help!"
Derek Jones
March 23, 2026
"Absolutely phenomenal staff here! I had the pleasure of doing my policy review with Crystal today and she was very professional and kind! She answered any question I had and kept us laughing during the entire visit. I highly recommend using them for all your insurance needs!"
"Derek, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Shalimar Mathis’s Team—we are always here to help!"
elizabeth whitmore
March 22, 2026
"Everything was quick and easy. My questions were answered, all in all it was great service."
"Thank you so much for the 5-star rating, elizabeth! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Sharon Cox
March 7, 2026
"I had an insurance issue to be solved because of an improperly handled car sale (through person to person sale). Thanks to Crystal and Parker's energetic help, this was solved and SO MUCH appreciared. I felt lost before they straightened it out. Thank you both!"
"Thanks Sharon, and thank you for being understanding of time off for family on a holiday, we appreciate it so much!"
alejo britos
March 2, 2026
"Great Service! Crystal really took care of my questions!"
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Patricia Vanaman
February 17, 2026
"Shalimar and her team have always been hepful and responsive.
I'm very pleased . All questions during review answered completely and professionally during review of coverages."
"Thanks Patricia!! Your kind words mean the world to us!"
Dwayne Parker
February 11, 2026
"I was advised about Life Insurance and some of it befits and con’s, but at the current moment, I think it wouldn’t be my top priority (reasons I rather not discuss). But, the State Farm agent and I had a good informative conversation. But my main concern is my car insurance."
"Dwayne, thank you for your review. We appreciate your honest feedback and are glad to know that you had a satisfactory experience with us here on State Farm Agent Shalimar Mathis’s Team. If there is anything specific we can do to make your next experience a 5-star one, please do not hesitate to let us know."
Whitney D
February 10, 2026
"Crystal Walker did an amazing job explaining my auto policy changes. I highly recommend using State Farm for your insurance needs."
"Wow, thank you for the 5-star review! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
Leah
February 4, 2026
"Working with State Farm is such a great experience! Crystal Walker, my auto insurance rep, is very helpful & answers all my policy questions. I highly recommend Shalimar Norris’s office!"
"We appreciate your review, Leah. We are so happy that you had such a wonderful experience with our team at Shalimar (Norris) Mathis here in Lexington! "
Alexus P
February 3, 2026
"Crystal was very knowledgeable and attentive during our renewal phone call this morning! She explained everything thoroughly and answered every question I had in depth."
Larry Guttman
January 30, 2026
"Parker was helpful patient and professional. I appreciated his help very much and would recommend this agency to anyone!"
"Thank you so much for the 5-star review of State Farm Agent Shalimar Mathis’s Team! We deeply appreciate your kind words here in Lexington . "