State Farm® Insurance Agent Shalimar Norris

"In the market for insurance, home and auto. Nikki was fast with quotes, explained things well and in a way I could understand. Excited to work with Agent Nikki and State Farm."

"Liz is so wonderful!!!!"

"We didn’t miss a payment on our commercial rental insurance. Made 3 payments. Get an email them telling us they will are cancelling our policy because we didn’t have a three year loss history report. We were honest and transparent and provided documentation for one year only and we were approved. Our annual premium was $4729.63 and monthly payment was $394.13. They cancelled our policy and sent us a refund check of one penny. A month after that, a bill for $663.61 for “premiums earned”. I asked them to provided signed documentation justifying this. They only offered a conference call to answer questions. I insisted on signed documentation and they said to get a subpoena. As of today, this bill is now in collections. With this increase, our annual premium was now around $7300 and our monthly payment would’ve been $615.33. I hope they sue me for slander because they will only end up proving my case. I have filed a complaint with the attorney general of Kentucky and a complaint with the BBB. I have another policy with them on a single family home rental with zero issues but my other policy was handled extremely poorly. They have lost a customer for LIFE. I am looking for another carrier for the other policy."

"I was able to get quoted and had the best experience talking with Elizabeth! She explained everything thoroughly and made sure to answer all my questions with a great amount of patience! I highly recommend coming to them!"

"I received excellence service from Chelsea and Nikki today. I needed to add a vehicle to my account and Nikki took my information and Chelsea got a quote to me very quickly and was able to add the vehicle the same day! Everytime I call, I receive the best customer service. Thank you ladies!"

"I'm a new employee and I can't say enough good things to say about this staff, Shalimar and the crew are the best. Chelsea and Liz have help me so much and I'm learning the business and feeling more confident every day thanks to Liz's training me."

"Every time I reach out, my account rep, Nikki, is always so helpful. In the process of buying my first home, I've had a lot of questions, and Nikki has been so prompt and accommodating, sending me multiple quotes with various options and price points. Likewise, working with Liz before her, I ended up saving more than $50/month on my auto and renter's insurance. I've had nothing but good experiences working with the folks at this agency, and I can't recommend them enough."

"Shamar was very helpful when talking with her about home an auto insurance."

"Liz was my agent and she has done an amazing job setting me up with my car and renters insurance and getting me the best deals!"

"Nikki was so helpful! She had everything prepared ahead of time and was able to get me a lower rate than I initially thought. Highly recommend!!"

"Liz was great! Kept me up to date with my renters insurance!"

"She was very nice and helpful through the whole process!"

"Helped me in minutes!! She was so helpful, quick and made it so easy!! Thanks Nikki!"

"The absolute worst agent! She expects her staff to handle customers but doesn’t give them the tools to discuss our concerns! Every time we receive concerning letters from State Farm home office, which she is their agent and c.c.’d about, she NEVER has the information in our file for her staff to handle. She must sit back and expect the place to run on its own! Shameful! We were given to her from our retired previous agent Bill Rhea, who I’m sure was trying to help her out with business. This behavior is the reason for buying direct through the company."

"best service around"

"Chelsea is very knowledgeable and can answer any questions!! Always very helpful!"

"Niki made my transition to State Farm quick and easy. State Farm saved me a lot of money on my auto and home insurance costs. Thank you!"

"Liz did a great job. actually everytime I call In everyone I talk to does great. very professional and polite and take care of my needs right away."

"Shalimar’s team is always such a pleasure to work with! The ease in which I’m able to add coverage to my plan is what is constantly bringing me back to this team. They are so patient and walk me through everything, and take the stress out of dealing with insurance. I have my home, auto, and camper insurance through them, and will be using them for any and all other needs I’ll have in the future. I can’t recommend them enough!"

"My agent was Nikki, she was very understanding and patient because she gave me a quote and I couldn’t get the policy right away and when I finally had my payment ready she made it effortless. I recommend Nikki and this office to anyone"

"Nikki was detailed, knowledgeable, and friendly on the phone. Highly recommend."

"So helpful and patient with this old man!"

"Liz was very helpful and attentive to our needs. The whole visit was stress free with her."

"Great service"

"Great 👍"