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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Tasia Lee

November 21, 2023

1  out of  5 rating by Tasia Lee
"I was a customer for over a year until my policy got messed up and went from $78 to $240 because an employee named Chelsea didn’t know what she was doing. i was told not to pay my bill multiple times bc my bill was messed up and i was promised my coverage wouldn’t lapse. My coverage ended up lapsing. i had to pay an absurd amount of money because Chelsea couldn’t figure out how to fix my problem. I then get into an accident and the other person was at fault and Chelsea lied to the insurance agent claiming i didn’t have a coverage and it wasn’t her fault when i have phone call recordings of her admitting to being at fault. i do not recommend working with this agency. it’s a nightmare. it’s a mess. it’s not worth the headache. i switched to another state farm agent."

Jean Coulter

November 20, 2023

5  out of  5 rating by Jean Coulter
"Elizabeth Lanham was such a pleasure to work with on quotes. She was professional, friendly, and knowledgeable. We asked for quotes on homeowner's, vehicles, and a personal articles policy with several variances. She was very patient and did several quotes to help us determine if we wanted to switch all of our polices to State Farm or just one. I highly recommend you speak to Ms. Lanham if you have any questions relating to State Farm policies."

Savannah Stigers

November 18, 2023

5  out of  5 rating by Savannah Stigers
"The service Joesph provided was professional and the communication was great! He was swift to reply to all of my inquiries about policies and plans."

A Hawkins

November 16, 2023

5  out of  5 rating by A Hawkins
"Our insurance plan from a different company just kept going up every year with no claims on our end. So I figured I'd see what State Farm had to offer. Joseph in their office was able to get us a better rate with even more coverage. He even reached out later to see how things were going, just like a good neighbor. Couldn't recommend more."

jeff ratliff

November 16, 2023

5  out of  5 rating by jeff ratliff
"Chelsea is great. Give her a raise"

Jason Gibson

October 2, 2023

5  out of  5 rating by Jason Gibson
"Very pleased with the quality ofservice, down to earthedness, and prompt response and set-up for my new insurance plan. Joseph was on the ball!! I wish all customer service experiences were so pleasant. It was refreshing!!!"

Chris Aschenbrenner

June 30, 2023

5  out of  5 rating by Chris Aschenbrenner
"Great insurance office! Brooke was every helpful and answered all my insurance questions."

Olivia Kraft

June 30, 2023

5  out of  5 rating by Olivia Kraft
"Brooke Aschenbrenner was very helpful in helping me navigate any questions I had regarding car insurance and policies. I recommend her to anyone in search of a quality agent! Thank you Brooke!"

Grace Adams

June 28, 2023

5  out of  5 rating by Grace Adams
"I recently bought a new vehicle and had been seeking out an auto insurance quote. I was assisted by Brooke Aschenbrenner, one of the agents at the Shalimar Norris State Farm office. She was beyond helpful; she answered all of my questions and was very clear and precise. After speaking with her, I felt very sure of the fact that I was in good hands. I’m looking forward to my policy and to continue working with Brooke!"

Christian Spears

June 28, 2023

5  out of  5 rating by Christian Spears
"I walked in to have some questions about insurance answered and the entire staff was so welcoming and friendly! I had a young lady named Brooke help run some quotes for me and I couldn’t be more pleased with the communication and expediency of the work."

Johannah Karsner

June 16, 2023

5  out of  5 rating by Johannah Karsner
"Joseph is one of the nicest and kind hearted people you’ll ever meet. 10/10!"

Cecile Dixon

June 16, 2023

5  out of  5 rating by Cecile Dixon
"Spoke with agent Joseph Nichols Very knowledgeable and courteous. He was wonderful returning our calls and taking time to inspect our current policies and give us alternatives. I would highly recommend this agency."

Brittany Barnett

June 16, 2023

5  out of  5 rating by Brittany Barnett
"The customer service is top notch. Staff and agents are always willing to answer questions and go the extra mile. Shout out to Chelsea who is always welcoming and gets you the help you need."

Connie Pike

June 16, 2023

5  out of  5 rating by Connie Pike
"Chelsea is very knowledgeable and can answer any questions!! Always very helpful!"

Heather Darnell

June 16, 2023

5  out of  5 rating by Heather Darnell
"It was a pleasure working with Joseph Nichols. He was knowledgeable, professional and patient in his explanation of the process. I felt at ease with him guiding the experience."

Mrs. Lawler

June 13, 2023

5  out of  5 rating by Mrs. Lawler
"Rep. Joseph Nichols was very helpful and professional when assisting me with my inquiry."

Christina Lovin

June 13, 2023

5  out of  5 rating by Christina Lovin
"I called for a quote a few months ago when my other auto insurance had gone up again in price and was about to expire. Mr. Joseph Nichols was knowledgeable, as expected, but personable and warm, as well. Thanks for a great experience."

Philip Corley

June 13, 2023

5  out of  5 rating by Philip Corley
"I was very pleased with the help Joseph provided. He explained everything clearly and helped me feel much better about my issues."

Sherry L

June 12, 2023

5  out of  5 rating by Sherry L
"I usually handle my insurance over the phone, but this office has a team of smiling faces and I love going into the office to ask questions and review my policies. Brooke has been great to work with."

Chrissy S

June 12, 2023

5  out of  5 rating by Chrissy S
"This State Farm office has made finding great insurance at a reasonable price a breeze! Brooke was very friendly and easy to work with. I think this may be my last insurance company for awhile!"

Amber Hurt

June 9, 2023

5  out of  5 rating by Amber Hurt
"This is the most professional and helpful experience I’ve had with an insurance agency. Joseph was so friendly and and helped calm me down when I was shopping around due my prior insurance company almost doubling my premium. I will definitely be recommending them to anyone looking for an affordable rate! 10/10"

Sarah Smitha

June 9, 2023

5  out of  5 rating by Sarah Smitha
"I had a lot of questions and chatting with Joseph brought clarity, options and lots of warmth to allow me to make the choices best for my family. Thank you for your time Joseph!"

Samantha Morris

June 9, 2023

5  out of  5 rating by Samantha Morris
"This is a great company! My agent, Joseph Nichols was the best! He was very professional, friendly, and he is very knowledgeable! If you need insurance, he's your man!"

Ann Haynes

June 8, 2023

5  out of  5 rating by Ann Haynes
"Joseph helped me get my homeowner’s and car insurance payments sorted out so I can easily make the payments. He was patient and pleasant, and I appreciate his assistance!"

Kevin Entrekin

May 20, 2023

5  out of  5 rating by Kevin Entrekin
"Joseph did awesome he worked with me to get all the coverage I wanted. Chelsea always greets you with a smile and answer all your questions. Shailmar will look up all the discounts and really help you save money."